General Terms and Policies for Business Customers (B2B)
At Epione, we are committed to providing our customers with the best quality, highly applicable products at low prices. On top of that, we also provide a range of purchasing support policies for business customers, including payment terms, discounts and loyalty rewards.
These policies are in place to help Epione achieve its goal of developing strong customer relationships and providing you with the best value.
1. Scope of application
1.1 These terms and policies apply only to business customers purchasing Epione products.
1.2 Products and services are only provided to business customers with a valid business address within the specified geographical area.
1.3 Orders must meet the minimum order quantity and value requirements specified by us.
1.4 Epione reserves the right to refuse to provide products or services to any business customer who does not comply with the terms and conditions set forth in this policy.
2. Agreement & Quotation
2.1 Unless otherwise stated, any offer or quotation from Epione is without any binding force.
2.2 The quotation is valid when the buyer's order has been confirmed in writing by Epione.
2.3 Any quotation provided by Epione shall be valid for 60 days from the date of issue, unless otherwise stated.
2.4 If the price list, discount or delivery date is incorrect, Epione will correct or renew it.
3. Price, discount and payment policy
3.1 Based on actual orders and depending on the quantity of orders. Epione will give trade discounts based on the quantity of products purchased by the Customer. The maximum preferential discount is up to 30%.
3.2 Prices are calculated in Vietnamese Dong. The quotation includes VAT.
3.3 Discounts will be updated directly in the quotation for businesses.
3.4 Epione will regularly review and have better preferential policies for Businesses that purchase regularly.
3.5 The customer pays 40% of the sales contract value to proceed with product production, the remaining cost will be paid immediately after the product is delivered and installed.
3.6 To bring the most convenience and speed to customers, Epione provides a variety of payment services including: cash payment, card swiping, bank transfer, online payment, etc. thereby saving maximum time and effort of customers when using Epione's services.
4. Delivery policy:
4.1 Epione delivers all orders to customers within the time period committed in each specific order. Proof of delivery includes: Valid sales invoice, Delivery receipt (clearly stating product code, product name, quantity, sales invoice number).
4.2 Delivery time is from 30 - 45 days from the date of signing the sales contract.
4.3 Epione implements nationwide delivery policy.
4.4 Orders will be delivered to Customers by means of transportation through intermediary shipping companies: Giao Hang Nhanh, Viettel Post and Grab Express.
4.5 Regarding shipping costs, Epione supports free shipping nationwide.
Delivery Policy Details: Delivery Policy | Epione
5. Product return policy
5.1 Epione delivers all orders to customers within the time period committed in each specific order. Proof of delivery includes: Valid sales invoice, Delivery receipt (clearly stating product code, product name, quantity, sales invoice number).
5.2 If the product is damaged due to a manufacturer's fault, or is affected during transportation from Epione's warehouse, the Customer has the right to request a return or replacement of the product.
5.3 Any complaints regarding delivered goods must be submitted in writing within 05 working days after the date of delivery or responded directly during the handover.
5.4 Products and services must be returned in original condition, without damage or excessive use.
5.5 In the event of a product defect complaint, Epione shall be responsible for collecting the defective Goods and providing the customer with a replacement product, or Epione shall use its best endeavours to repair or replace the defective part. If neither of the above is possible, the damaged/defective product will be collected and a full refund will be given for the damaged product.
5.6 Epione reserves the right to refuse a return if the above conditions are not met.
6. Warranty policy
6.1 Epione guarantees that the products sold at Epione are new and 100% genuine. In the rare case that the product you receive is defective, damaged or not as described, Epione is committed to protecting customers with a return and warranty policy.
Warranty details see at: Warranty policy
7. Limitation of Liability
7.1 Epione and the Business Customer commit to strictly implementing the agreed terms, not unilaterally changing or canceling the contract. Any party that fails to perform or unilaterally suspends the performance of the contract without a valid reason will be fined up to 5% of the value of the violated contract (maximum 8%).
7.2 Any party violating the terms will be subject to material liability according to the provisions of current effective legal documents on penalties for violations of quality, quantity, time, location, payment, warranty, etc. The specific penalty level will be agreed upon by the two parties based on the State penalty framework prescribed in legal documents on this type of contract.
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Free product trial program for businesses
At Epione, we understand that many businesses may have concerns about the quality and fit of ergonomic office furniture when purchasing in bulk. This is an understandable concern, and we are always listening to find a solution to address it. That is why Epione offers a FREE product trial policy.
This policy allows businesses to experience Epione products before purchasing. Specifically:
1. Applicable subjects:
- Business customers nationwide have the need to use and experience Epione products for the first time.
2. Content and policy:
- Products: All Epione products
- Experience time: 7 days
3. Product shipping and collection
- Epione will deliver and install directly at the customer's office.
- After the trial period, Epione will return the product to the warehouse.
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