Delivery policy

I. Scope of application for transportation

1. Applicable subjects:

Customers buy Epione products.

2. Applicable area:

  • Delivery throughout Vietnam.
  • No international shipping.

II. Shipping partners and bills of lading

1. Carrier:

Epione cooperates with shipping companies including: Self-Shipping, Viettel Post and Lalamove.

2. Check bill of lading:

Customers will receive an email notification to track the bill of lading when Epione sends the order to the shipping partner. Customers can look up the bill of lading code here: Viettel Post (VTP): https://viettelpost.com.vn/

III. Delivery time

1. Inner city:

Applicable for Ho Chi Minh City Estimated delivery time is 1-3 business days (excluding Saturday and Sunday).

2. Out of province:

Applicable to all other provinces/cities in Vietnam (Except Ho Chi Minh City). Estimated delivery time is 3-5 working days (excluding Saturday and Sunday).

IV. Delivery fee

Epione has a free shipping policy for all orders nationwide (except for the Epione LinkDesk 2.0 Office Desk product).

V. Complaints

For any questions about quantity, product quality, promotion code, shipping fee, COD fee, shipping process, you can contact Hotline: 19003471, send a message to Fanpage Epione or send to E-mail: hotro@siliconz.vn for fastest support.