Warranty policy

Epione guarantees that the products sold at Epione are new and 100% genuine. In the rare case that the product you receive is defective, damaged or not as described, Epione is committed to protecting customers with a return and warranty policy.

Note: To ensure customer benefits and Epione has a basis to work with related departments, all requests for exchange/return/warranty require you to provide images/clips of the defective product. Epione reserves the right to refuse if it has not received enough image information from you. In addition, you need to record a video clip of the product packaging as evidence for comparison/complaints related to future exchanges/returns (if necessary).

Step 1: Customers contact Epione's customer care center via Hotline 1900 3471 or through Epione's Fanpage to register product warranty.

Step 2: The Customer Service Center will confirm the return policy based on the information received and assessed.

Step 3: Carry out exchange/return/warranty/refund for customers.

*Warranty procedures are carried out within 07 working days from the date Epione receives complete information and required documents from the customer.

II. Product Warranty Conditions

• The product is still under warranty.
• Customers provide purchase information or phone number to check warranty period.

Lifting table

• Motor parts and control panels of SmartDesk products are warranted within the warranty period. Within the first 30 days, we support replacement in case of manufacturer's defect.
• Customers need to check the appearance of the table frame, the components are packaged according to Epione's description before receiving the product (customers in the province or self-install send a video with pictures of receiving the goods via the fanpage, customers in Ho Chi Minh and Hanoi check with the installation technician).
• Epione refuses to warrant the table frame in the following cases: incorrect installation of the table top, Epione's recommended parameters (thickness not exceeding 5cm, length not exceeding 2m and greater than or equal to 1.2m, width not exceeding 1m and greater than or equal to 0.6m, recommended load 125kg for SmartDesk Pro 2.0, 100kg for SmartDesk Lite 2.0 and 60kg for SmartDesk Mono), arbitrary changes to the structure, replacement of third-party components, scratches due to use, dents due to physical impact (warranty support in case of impact due to the shipping and delivery process).
• For Melamine-coated MFC tabletop components, the warranty covers replacement in the following cases: peeling edges, tabletop deformities and blisters under normal use without physical or chemical impact, or deformation due to transportation. Epione refuses to provide warranty in the following cases: physical impact, impact, fire, explosion, natural disasters, use of chemicals that can cause damage, prolonged exposure to high humidity environments, improper storage (storage instructions section VI) arising during use.

Ergonomic chair

• Warranty support for replacement of chair components in case the net is sagging during use or paid warranty in case the warranty period expires.
• Warranty support for replacement in case the mesh is loose at the corner edge or frayed near the corner edge. Warranty support is not provided for frayed at other locations due to use or physical impact such as frequent use of clothing with metal button or rhinestone accessories that cause friction with the mesh causing damage, frequent contact with highly corrosive detergents, improper cleaning of the chair (chair cleaning instructions section VI).
• Support to replace the leather part for the armrest when there are scratches, peeling, or peeling errors due to the manufacturer. Customers need to carefully check this component when receiving the goods. In case the leather part is defective due to the usage process such as improperly lifting the armrest later, it will be supported by a paid warranty.
• Epione does not support broken or cracked chair frames in any position. In case of damage, Epione supports a paid warranty and a 10% discount on the price of warranty components.
• Components replaced under warranty will be covered for the remaining warranty period of the product.
• Warranty components will be replaced a maximum of 01 time during the warranty period. In case of continued errors after 15 days due to usage or physical impact leading to damage, warranty support will be charged at the support price (10% discount on component price).

Rolling Square Accessories

• No charging, no data transmission.
• Underground broken, cannot be used.
• Other technical errors were determined to be due to the manufacturer.

Other categories

• Warranty does not apply to retail accessories, gifts, redemption gifts and clearance items.

III. Warranty Disclaimer

• Customer does not provide purchase invoice or warranty card.
• The product is out of warranty.
• Products showing signs of design modification, or self-repair/replacement of non-Epione components without Epione's consent.
• Products are scratched, torn, broken, chipped, or old during use.
• Products damaged due to impact, movement, storage, or improper use.
• Products damaged due to user error; or due to accidents, fires, natural disasters.
• Products with unproven origin are manufactured and distributed by Epione.
• In all cases, Epione still supports repair and replacement of components at the customer's expense.
• User error: Product is damaged by physical impact such as falling, impact, cutting, or severing intentionally or unintentionally.
• Damage due to improper use: Product is soaked in water, exploded, or used for the wrong purpose.
• Natural wear and tear: Signs of scratches and discoloration after long-term use.
• Product is no longer intact: the product has been tampered with by a third party other than the authorized distributor.

IV. Warranty Policy

Epione product warranty period:

Product line	Warranty period	Note
Epione SmartDesk Pro 2.0 Lifting Desk	05 years for machinery and mechanical parts	1 year table top warranty (1 exchange only)
Epione DelightDesk Lifting Table	05 years for machinery and mechanical parts
Epione SmartDesk Lifting Table	03 years for machinery and mechanical parts
Epione SmartDesk Lite 2.0 Lifting Desk	03 years for machinery and mechanical parts
Epione SmartDesk Mono Lifting Table	02 years for machinery and mechanical parts
Epione LinkDesk office desk	01 year for the frame
Epione EasyChair 2.0 Ergonomic Chair	03 years for chair parts
Epione AliusChair Ergonomic Chair	05 years for chair parts
SIDIZ Ringo anti-hunchback study chair	05 years for chair parts
Epione ElysChair Ergonomic Chair	02 years for chair parts
Epione FortisChair Ergonomic Chair	02 years for chair parts
Epione SynoChair Ergonomic Chair	02 years for chair parts
Epione DeskCasters Lifting Table Wheels	6 months
Epione CPUHolder Desktop Computer Stand	6 months
Epione MonitorStand	6 months
Epione Essentials Pad	6 months
Epione Essentials Arm	one year
Epione TrayBox	3 months
Epione EasyChair 2.0 footrest	30 days
Epione Delight Arm Monitor Lift	one year
Epione Essentials Flexi Shelf	one year
ErgoEase Ergonomic Footrest	6 months
CableTray	6 months
Epione Essentials Cabinet W400	6 months
Epione Essentials Cabinet W350	6 months
FortisChair footrest	30 days
inCharge XS multi-function keychain charging cable	one year
inCharge X multi-function keychain charging cable	one year
inCharge 6 multi-function keychain charging cable	one year
inCharge XL multi-function charging cable	one year
EDGE Pro Core Magnetic Stand	one year

• For other provinces and cities, customers will pay for shipping costs for spare parts or send the product from the customer's address to the Warranty Center. Epione supports the warranty return shipping cost for customers.
• Epione supports free replacement of components in cases where repairs cannot be made, meets warranty conditions and does not violate warranty disclaimer terms.
• In the event that Epione does not have or no longer has a replacement product for warranty purposes, the return policy will apply.

V. Storage Instructions

Product	Care and cleaning instructions
MFC table top	Storage instructions: Store the product at room temperature, avoid direct sunlight for long periods of time. Do not use in environments with high humidity (>70%) to avoid blistering and peeling. Avoid frequent contact of the table top with water, especially at the edges. Note: If water is spilled on the edge banding contact area, it may cause water to seep in and swell the board . Do not let the table surface come into direct contact with strong cleaning chemicals or solvents of unknown origin. Product cleaning: Clean the table surface with a dry or slightly damp soft cloth. You can use glass cleaner or a mild, neutral cleaning solution (pH 6-8). Do not use highly acidic or alkaline cleaners as they may damage the surface. Notes when using: Avoid placing objects that are too hot or too cold directly on the surface to avoid leaving stains or deformation. Use coasters, placemats, or pads to protect table surfaces.
ElysChair FortisChair FortisChair 2.0 SynoChair EasyChair 2.0 AliusChair	Cleaning the net: Use highly volatile solutions (Alcohol <70 degrees) or with a damp cloth. Do not wash the net directly with soap as it can easily change the structure of the net. Use a dedicated vacuum cleaner or a fine-tipped cleaning brush to clean the mesh. Do not use cleaning tools with hard contact surfaces. For ElysChair seat cushions, clean them like you would a sofa. Frame cleaning: Use highly volatile solutions (Alcohol <70 degrees) or with a damp cloth. In case of using specialized cleaning solution, please use according to the manufacturer's recommendations. Raise the armrests of EasyChair and SynoChair correctly: adjust the armrests to extend fully to both sides, then raise the armrest height to the maximum.