Information security policy

I. Introduction

We recognise the importance of the personal data you have entrusted to us and believe that we have a responsibility to manage, protect and process your personal data appropriately. This privacy policy (“Privacy Policy” or “Policy”) is designed to help you understand how we collect, use, disclose and/or process the personal data you have provided to us and/or hold about you, whether now or in the future, and to help you make an informed decision before providing us with any of your personal data.

“Personal Data” or “personal data” means data, whether true or not, about an individual from which that individual can be identified, or from that data and other information to which an organisation has or is likely to have access. Common examples of personal data may include name, telephone number and contact information.

By using the Services, registering an account with us or accessing the Platform, you acknowledge and agree that you accept the practices, requirements, and/or policies described in this Privacy Policy, and you hereby consent to Epione collecting, using, disclosing and/or processing your personal data as described herein. IF YOU DO NOT CONSENT TO THE PROCESSING OF YOUR PERSONAL DATA AS DESCRIBED IN THIS POLICY, PLEASE DO NOT USE OUR SERVICES OR ACCESS THE EPIONE PLATFORM OR WEBSITE.

If Epione changes its Privacy Policy, we will post those changes or the revised Privacy Policy on the Epione Platform.

Epione seriously fulfills its responsibilities regarding information security in accordance with the regulations on personal data protection of Vietnamese law.

II. When Will Epione Collect Personal Data?

  • When you submit any form, including applications or other forms relating to any of our products and services, whether online or otherwise.
  • When you enter into any agreement or provide other documents or information in connection with your interactions with us, or when you use our products and services.
  • When you interact with us, such as through telephone calls (which may be recorded), letters, faxes, face-to-face meetings, social media platforms and emails.
  • When you use our electronic services, or interact with us through our Platform or Website or Services. This includes through cookies that we may deploy when you interact with our Platform or Website.
  • When you make transactions through our Services.
  • When you provide feedback or submit a complaint to us.
  • When you register to participate in a contest, minigame, event...
  • When you submit your personal data to us for any reason.

III. Scope of Information Collection

Epione collects the personal data you provide to us, including but not limited to:

  • Name
  • Email address
  • Phone number
  • Payment information

Epione collects information related to the use of browsers, applications, and devices you use to access Epione services, as well as information about how you use and interact with us or the services.

IV. How Does Epione Use the Personal Data Provided?

Epione processes your personal information for a number of purposes, including but not limited to:

  • To contact you
  • To manage your Epione account
  • To process transactions for you
  • To enhance the trading platform, improve and personalize your use of Epione services
  • Notify you of relevant updates
  • Answers to your questions

Epione only processes your personal information for the purposes of complying with legal regulations, for managing systems and finances, for investigations, as well as for enforcing constitutional rights.

V. Who Can Access Your Personal Information?

Epione restricts access to your personal information. However, from time to time we may need to provide your personal information to certain third parties for business or legal purposes. These third parties include, but are not limited to:

  • Our affiliates or related companies
  • Third party service providers we engage to support or supplement our business operations
  • Competent state agency

VI. Updates to Our Privacy Policy

Please note that as technology, laws, and our business evolve, Epione may need to update this Privacy Policy from time to time. Accordingly, Epione reserves the right to modify or update our Privacy Policy, and encourages you to review this notice and Epione's Privacy Policy periodically.

VII. Your Rights Regarding Personal Information

If you have shared personal information with us, you have the right to:

  • Ask for information we already have about you
  • Propose changes or updates to the Privacy Policy
  • Request deletion of personal data

If you do not wish to continue to allow the collection of your personal data, you may withdraw your consent by notifying our Personal Data Protection Department via Hotline 1900 633037 . However, please note that withdrawing your consent for us to collect, use, or process your personal data may disrupt your use of Epione services.

VII. Contact Epione

If you have any questions about our privacy practices, please contact Epione Support Staff via Hotline 1900 633037 or through Epione Fanpage .